CUSTOMER SUPPORT


ORDERS / DELIVERIES

Isley is brand spanking new. While we want you and all of our customers to have the fastest possible delivery times, we can't compete with the big guys. Right now, all of our orders are baked fresh as soon as we receive them. This means you can expect to receive your order within 4 to 6 weeks from the time you place it. We say this because we do not have inventory of everything on our site. In some cases, we will have the size and style you are looking for, and will send it out to you right away. But in most cases, count on the timeframe above. But trust us, it will be well worth the wait!

FREE SHIPPING WORLDWIDE

We offer Free Shipping on all orders Worldwide (including Hawaii and Alaska!). When placing your order, simply select "Ground Shipping" with the carrier of your choice as your delivery method, and we'll take care of the rest. International shipments will be sent with a reliable carrier of our choice. And please remember, we offer free return shipping on all US orders.

RETURNS / REFUNDS / EXCHANGES

We don't want you to be happy with your order. We want you to be ecstatic. If you are not 100% satisfied, just email us at support@isley.co and we'll figure out a way to make it right, whether that means accepting your items back for a full refund, or exchanging them for something else. If you decide to return your item, we will arrange payment of return shipping for you with the carrier of your choice.

Oh, and please do this within 30 days of receipt of your order. No one likes stale dresses.